As most of you know it's been a painful process to try and get Internet & phone access in our house. We started off with a company that advertises on base called TKS. They rescheduled our appointment 3 times without telling us, so for three separate days I sat at the house waiting and no one showed up. I canceled with them and checked out Vodafone. I'd heard good things about them, and they offered cheaper rates then TKS and MUCH faster speeds. I signed up with them exactly 4 weeks ago tomorrow. They said it would take 2-3 weeks to activate (which seems to be standard around here). After 2 1/2 weeks, I noticed my account said it should be activated and working now, but it wasn't. I went down to their store, talked with them, and it turns out they said everything is set up on their end, but since Deustch Telekom owns all the phone lines, Vodafone had to wait until they switched over the line from them to Vodafone, which could take 1 to 4 weeks.
Today I received a letter from Vodafone saying that the speeds I had signed up for were actually not available where we lived. I had signed up for 50MB/s download speeds, but all they could offer us was 1MB/s download speeds. That's even slower then what TKS had originally offered. So I went downtown today, canceled our contract, and started looking around. The Cable company in Stuttgart doesn't have service in our neighborhood. That blew me away since we are in downtown Stuttgart. Next up was T-Mobile. I did a search on their site this time, instead of talking with a person, and according to their site our address qualifies for their top speed 50MB/s download speeds. So we'll see...finger's are crossed. I signed up online, and now we wait 2 -3 more weeks. Hopefully by the end of the summer we'll have high speed internet & phones in the house...this has become a real nightmare.
At least we have TV though...the satellite guy came out a few days ago and hooked us up with AFN (Armed Forces Network). It's nice to finally have American TV to watch...
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What a nightmare. After listening to all your troubles, Cox doesn't seem that bad :)
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